Refund Policy
The following details pertain to the giving of refunds when a participant has withdrawn from a trip for which they have already made payment. If the trip has a waiting list Peak Travel may find a replacement, in which case, a $20 cancellation fee is all that will be incurred.
If a replacement is not found, the following penalties apply.
For 1 and 2-day trips the refund policies are:
Withdrawing with 14 days’ notice before commencement of the trip: 70% refund.
Withdrawing with 7-14 days’ notice before commencement of the trip: 50% refund.
Withdrawing with less than 7 days’ notice before commencement of the trip (including failure to attend): no refund.
For trips that run for more than 2 days, the refund policy is:
Withdrawing with 4 weeks’ notice before commencement of the trip: 70% refund.
Withdrawing with 2-4 weeks notice before commencement of the trip: 50% refund.
Withdrawing with less than 2 weeks’ notice before commencement of the trip (including failure to attend): no refund.
Refunds cannot be given in cash.
Exceptions to this policy are made in extraordinary circumstances such as serious illness or family tragedy. In the case of serious illness, a medical certificate must be produced, certifying that the illness prevents you from participating in the entire trip.
Trip Payment
Full trip payment is required at the time of booking.
Pre Trip Briefings
A number of trips require you to attend a compulsory pre-trip briefing. Failure to attend the required pre-trip briefing without prior arrangement will result in your booking being canceled with no right to a refund.
